At BBQ-Grills-USA, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item within 30 days of receipt for a full refund or exchange.
**Eligibility for Returns:**
– Items must be unused and in their original packaging.
– Proof of purchase is required (receipt or order confirmation).
**Return Process:**
1. Contact our customer service at 405-474-5622 or email us at [email protected] to initiate a return.
2. We will provide you with a return authorization number and instructions for returning your item.
3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
**Refunds:**
– Refunds will be processed within 7-10 business days after we receive the returned item.
– Original shipping charges are non-refundable.
**Exchanges:**
If you would like to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.
**Damaged or Defective Items:**
If your item arrives damaged or defective, please contact us immediately at 405-474-5622 or [email protected]. We will arrange for a replacement or refund at no additional cost.
Thank you for shopping with BBQ-Grills-USA!